Product Intelligence Workspace
Welcome back. You have 142 new feedback items and 3 critical service issues requiring attention.
What changed this week?AI generated · Jun 26, 2026
🔺 Rising Concern
Search relevance complaints surged to 47 items — the highest of any theme. Sellers report 40% drop in organic placement. No release has addressed this yet.
✅ Improving
Prime benefit confusion declined 22% following the Prime Redesign. Benefit discovery incidents dropped 44%. Continue monitoring through end of month.
⚡ Watch
Notification complaints rose after Prime Day Prep. The new promotional framework is creating 6am deal alerts. Notification quiet hours should be a next release blocker.
Theme Trends — Last 6 Months
Feedback volume by theme, Jan–Jun 2026
- Search Results Relevance
- Checkout Payment Failures
- Delivery Tracking Inaccuracy
- Return Process Confusion
- Prime Benefit Confusion
- Review Authenticity
Top 5 Customer Pain Points · Jun 2026
View Themes1
Search results dominated by sponsored listings
Search & Discovery
High
47
+8 MoM
2
Checkout payment failures with no error message
All
High
38
+5 MoM
3
Delivery tracking says delivered but isn't
DeliveryPrimeAmazon Fresh
High
34
+1 MoM
4
Return refund status opacity
Returns
Medium
29
+1 MoM
5
Fake review concerns
Reviews
Medium
22
±0 MoM
Feedback Volume by Source
Emerging Issues
Notification quiet hours needed
Post-Prime Day spike · 19 items
Amazon Fresh search access
Growing grocery concern · 8 items
Order history discoverability
Rising since June · 12 items
By Area
View OpportunitiesSuggested Product Priorities
P1P1P2
Fix search result relevance
Highest evidence volume. 40% organic placement drop. Algorithm-level fix available.
Fix checkout payment errors
Blocks all revenue. Must be stable before any other checkout enhancements.
Unify delivery tracking
Cross-carrier impact. Pending carrier API audit to scope correctly.
Prototype using mock data. Intended future architecture: Enterprise Data Lakehouse + AI enrichment + PM workflow workspace.