Themes

"I search for 'paper towels' and the first 8 results are sponsored listings for random brands. I have to scroll past all of them to find what I actually want."

"Spent 45 minutes trying to check out. My card kept getting declined even though it works everywhere else. No error message explaining why."

"I have three packages that say 'delivered' but weren't. I have to contact support every time to file a missing package claim."

"Customer called to ask where the return label is. It was buried in the order details page, not visible from the main returns flow."

"I pay for Prime but half the items I want aren't eligible for 2-day shipping. What am I actually paying for?"

"This product has 4.8 stars but every review is 2 sentences and says the same thing. These are obviously fake. I returned the product immediately."

"Got 3 push notifications at 6am for deals on products I've never searched for. I'm turning off all notifications now."

"Customers frequently ask 'Did my cart sync?' — items added on the app don't show up when they switch to desktop. We lose the sale."

"Never got a notification that my Prime delivery was delayed. Waited all day for nothing. Would have rescheduled if I'd known."

"Where are my past orders? I can't find the order history page anywhere in the app. It used to be right there on the home screen."